All Features
Walter Garvin
The foundation of lean manufacturing is kaizen, or continuous improvement. Although this principle usually targets manufacturing processes, it can also extend to the people who plan and implement lean projects—individuals that grow professionally and personally as a result of new skills and…
Carly Barry
To promote ethical and moral responsibility in shaping its graduates, the Rose-Hulman Institute of Technology created a sustainability initiative to reduce its own environmental footprint.
As part of that team’s efforts, Six Sigma students at Rose-Hulman conducted a project to reduce food waste…
Arun Hariharan
During the past dozen years, companies I have worked with have, between them, completed more than 1,000 lean Six Sigma (LSS) projects. Based on this experience, I’ve found that improvement projects can be broadly categorized into three types: quality-improvement, revenue-enhancing, and cost-saving…
Robert A. Brown
Chances are you are not fully satisfied with the results of your lean initiatives. It’s also likely that lean thinking is not used to improve your employees’ skills in working together. That’s because you are using only half, probably less, of the power of lean thinking.
In 2001, Toyota declared…
Mike Micklewright
Got your attention by what seems a bizarre claim? Yes, you can significantly reduce the number of procedures you maintain by converting your ISO 9001 quality management system (QMS) to one that is also certified to the medical device standard ISO 13485 and the aerospace standard AS9100.
I am…
Kyle Toppazzini
One of the most challenging issues I hear from people within the lean Six Sigma community is how to ensure that a lean Six Sigma project is sustainable. If your lean Six Sigma project is highly dependent on top leadership support to keep it going, there’s a risk of losing the focus and support when…
Armed with a degree in organizational psychology, I started my career in operational improvement during the early 1970s with a nationally recognized Hartford, Connecticut-based insurance company. As part of the company's productivity services team, my job was to conduct stopwatch time studies…
Laurel Thoennes @ QD
“What makes a personal kanban any better than a to-do list?” asked Julie, crossing out a completed task on her “ta da!” list with exaggerated strokes.
“With personal kanban you visualize your work, it becomes tangible, you get kinesthetic feedback, it’s flexible, contextual, and it promotes…
Value stream or other lean analysis helps identify the main obstacles to flow in a process. Improvement projects using lean tools in a transactional environment (i.e., office) are often confronted with the following problem: Lean teams lack a methodology to consistently problem-solve how to…
Pete Abilla
Some time ago, while consulting for a huge call center, I took a group of customer service agents for a little gemba walk and a quick activity to demonstrate a few lean fundamentals. What was scheduled for a 60-minute exercise turned out to be an experience that awakened the agents, several of whom…
Stewart Anderson
The 5 Whys is a well-known root cause analysis technique that originated at Toyota and has been adopted by many other organizations that have implemented lean manufacturing principles. Unlike more sophisticated problem-solving techniques, the 5 Whys doesn’t involve data segmentation, hypothesis…
Allen Huffman
With all the emphasis today on quality, and studies showing that quality is very important to the leaders of American business, why are so many organizations struggling to achieve and sustain quality systems? The answer is that managers have been inundated for 20 years with a parade of quality…
